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Support & Contact

Get Help with Records Rocket​

We're here to help you succeed with Records Rocket. Whether you need technical support, have questions about features, or want to discuss your specific use case, our team is ready to assist.

Contact Options​

Technical Support​

For technical issues, bugs, or implementation questions:

  • Email: support@recordsrocket.com
  • Response Time: Within 24 hours for standard support
  • Priority Support: Available for enterprise customers

Sales & Business Inquiries​

For pricing, licensing, or business questions:

General Questions​

For general questions about Records Rocket:

Enterprise Support​

Enterprise customers receive:

  • Dedicated Support Engineer
  • Priority Response (within 4 hours)
  • Phone Support during business hours
  • Custom Training Sessions
  • Implementation Assistance

Contact our sales team to learn more about enterprise support options.

Self-Service Resources​

Before contacting support, you might find these resources helpful:

Documentation​

Frequently Asked Questions​

Q: How do I upload my first document? A: Check out our Getting Started Guide for step-by-step instructions.

Q: What file formats does Records Rocket support? A: We support PDF, DOCX, images (PNG, JPG, TIFF), and many other common document formats.

Q: How accurate is the OCR processing? A: Our OCR technology achieves 99%+ accuracy on most documents. Accuracy may vary based on document quality and format.

Q: Is my data secure? A: Yes, we use bank-level encryption and comply with industry security standards. See our Security Documentation for details.

Q: Can I integrate Records Rocket with my existing systems? A: Absolutely! Our API-first design makes integration straightforward. Check our API Documentation for details.

Report Issues​

Found a bug or have a feature request? We want to hear from you:

When reporting bugs, please include:

  • Your Records Rocket version
  • Steps to reproduce the issue
  • Any error messages
  • Browser/system information (if applicable)

Business Hours​

Support Hours: Monday - Friday, 9 AM - 6 PM EST Emergency Support: Available 24/7 for enterprise customers

Office Location​

Records Rocket Inc. 123 Innovation Drive San Francisco, CA 94107 United States

Need immediate help? Don't hesitate to reach out - we're here to ensure your success with Records Rocket.